SilverScript
Reviews and Complaints
Worst plan ever
User's recommendation: Don't do it
Defrauded and foreign employees
User's recommendation: Do not use a medicare D company who uses foreign workers - a lot of USA people need jobs! And don't give foreign workers your cc number.
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Verified ReviewerSilverScript lies
- Representatives lie about coverage
Preferred solution: Deliver product or service ordered
User's recommendation: Fire every liar with silver script employees will be 0
Paid way to much money on copays for the year 2020 during the covid - 19 asking for a claims form to be mailled to me
- Cost more for prescriptions
Preferred solution: Price reduction
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Verified ReviewerProduct quality
Preferred solution: Let the company propose a solution
User's recommendation: Take care when buying silver from aliexpress
Horrible. Do not use them.
Preferred solution: Return service to usa
User's recommendation: Beg you not to use them
Poor service.
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to pay for rx to save my life
To Whom It May Concern:
On 3/24/2020, I picked up an Rx from CVS for 20 mg Xarelto and paid $462. The RX should have been for 15mg , not 20mg.
After discovering on 4/3/2020 that I was given the incorrect dosage amount, I purchased the Xarelto 15 mg and paid $375.70
CVS, silver script, and I participated in a conference call on 4/3/2020 at 12:30 which lasted 52 minutes, and I called 866-235-****. It is my understanding that those phone calls are recorded.
During this phone conversation I was provided with the cost of the Xarelto 15 mg via SilverScript would be $571. During this conversation I asked , CVS Pharmacy manager, if I could apply my GoodRX discount, he stated yes, and I purchased the 15mg for $375.70. I asked the SilverScript representative.
If Silver script was affiliated with GoodRx, he stated yes. I called (866-235-**** at 10:55 am) SilverScript again today to obtain the name of a SilverScript employee Steven, and to see what my co-pay would be for the 15mg Xarelto $462, and that the $462 I paid on 3/23/2020 was not received by SilverScript.
I received the attached notice stating that 15 mg has been approved. The 15 mg was only for 21 days, and that expired on 4/15/2020. As of today, I am to start taking the 20 mg dosage.
For your review I am attaching copies of phone messages left for me, RX invoices, original rx, and letter from SilverSpript.
From the onset this has been troubling, and each day it only gets worse.
I need someone to look into this matter for me, and advise. Why the lies?
- Hard to change anything after
- No customer service
- Loopholes and the worst customer service
Preferred solution: Full refund
User's recommendation: do not pick this company for for your RX
Update payment information
User's recommendation: I could be on the phone waiting for over an hour and not speak to a customer service representative.
Shady practices, lyers, and price gauging
1.i never pay a copay list on plan.
2.prices are never same a d out of control.
3.when prices go up they won't do 3month refills.im go broke.
4.you file a complaint and they lie through there teeth on response.litterly lie.
5.they have denied coverge unless i cut down from 4 pills to 3.
They refuse to pay for certain meds within review process. I have to call every December and get approved and then told covered only to be denied.
6.every med i recieve is generic and made from foreign country's and my copay is 3 dollars for generic.
But they have 4 levels of generic quality. Really generic is generic.
7.my pills are different everytime and they don't work. So i run around with high blood pressure.
8 they denie certain meds.
9.i recieve 1245.00 amonth.and on 8 meds app .no qaulity here.i worked and never recieved assistance.
Im denied help because my husband get a disability check and was hurt in millitary.it is not staytaxable nor by law counted as income. He s 100% disabled too.
User's recommendation: Stay away from silverscript and write to our senators.
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Verified ReviewerI have a zero copay, without warning, I have to pay for my prescriptions that are currently on their formulary
I have had this Medicare part D insurance for quite some time. They have always had drugs on their formulary for a while, then remove them, forcing you to something cheaper that maybe less affective.
At this point, there is nothing else that I can switch to.
I have gone over my out of pocket amount and I now have a zero copay. I went to pick up my same prescriptions at the same pharmacy that I have always used, but this time, instead of my zero copay, I had to pay full price because SilverScript was not paying the pharmacy!
The pharmacy said that the price that they have to pay for my medication has increased significantly & SilverScript is refusing to renegotiate the contracted agreement. The pharmacy can’t afford to sell the medication at that much below cost.
When I called SilverScript, the first two customer service reps had no clue how their own industry even works. Each time that I asked to speak to a supervisor, I was left on hold for a minimum of 30 minutes.
The last rep., Perry, claimed to be a supervisor, but I felt that he may have just been a guy in the next cubicle. He was pretty condescending. I reminded him that I had met my obligations, my medication was on their formulary and nowhere did it say that there were exceptions to its coverage. I explained that no other pharmacy in my town both carried my medication & accepted my insurance.
I told him that nobody can stay in business selling their products far below cost and he told me that most pharmacies do. I asked him to give me a list of pharmacies in my town who stocked my medication, accepted my SilverScript plan & would fill my prescriptions for the zero copay that I am due. He could not provide it. As this occurred on a Friday afternoon after my Doctors office had closed, there was no way to have the doctor e-scribe the prescriptions to another pharmacy anyway.
I asked him to please cover my prescriptions at least this time, so that I could get both of them (I could only afford to pay for one) & have time to sort this out finding valid options. He refused. I asked to speak with his supervisor, he claimed that there was no one above him. He wasn’t the CEO, so that couldn’t have been true.
He was absolutely of no help. When I explained that SilverScript was in breach of contract with me, the insured, he put the whole thing off on the pharmacies & couldn’t have cared less that I would be going at least through the weekend without my medication. Now, I am having to seek pharmacies in the surrounding towns that have my medication, accept my SilverScript plan & are willing to take the loss by filling my prescriptions below cost for a zero copay, so that Monday morning when my doctors office opens, I can call to have a new prescription e-scribed. That is IF I can find one.
So far, NONE can meet that criteria!
By the way, SilverScript doesn’t allow tweets or views by the public on Twitter, most likely so that potential new policy holders can’t see bad reviews
SilverScript is a prime example of what is wrong with healthcare in America. It is not the healthcare system, it is GREEDY INSURANCE COMPANIES THAT DO NOT CARE!!!
- Approved exception for treatment drug
- I knowledgeable uncaring customer service
Preferred solution: Be fair, reasonable and refund the money that I had to pay, as I am elderly, disabled & indigent!
User's recommendation: Patient best interest does not seem to be a consideration. Customer service is uninformed & leaves you on hold hoping that you will hang up.
SilverScript begins pattern of hiking co-pays without notice
One prescription I take went from a $13 copay to $126 in one month, a hike of nearly 10 times the previous price. A pattern of deceit began two months ago when a prescription I'd taken for years doubled the copay from $21 to $42.
I appealed twice and was twice denied. The CEO of CVS, Larry Merlo, makes $23 million. By the look of his picture, his puffy face suggests he's using our money for a high-fat diet that no doubt includes lots of bacon grease and gallons of Opus One. Wish me luck.
Today I go into battle over the new $126 copay for Viibryd.
The drug's fine print says "may cause thoughts of suicide." SilverScript as it relates to CVS might be looking at charges of manslaughter. As you can see by the stock ticker, attached, CVS/SilverScript and its vaunted CEO is taking company losses out of seniors on Part D.
- Had a few meds retiered
- Price
- No notice on price hikes
- Denials of price hike appeal
Preferred solution: Price reduction
Change in pricing and no payment on one script.
Preferred solution: Price reduction
User's recommendation: Don't us this company, they suck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSilverScript was purchased by Aetna!
Well Folks,
LET THE BUYER BE AWARE:
Silver Scripts Insurance Company
The Truth and nothing but the Truth!
Did you know “Aetna” purchased “Silver Scripts”!
Aetna Insurance purchased Silver Scripts Medicare Plans D. This implies in the last “TWO YEARS Aetna has purchased and/or sold Four Insurance companies” and Medicare allows this type of Firm to do Medicare Insurance Plans!
WOW that is so sad that our “Great Land called: United States of America” does business this way.
Here are the Company Names Aetna purchased and/or Sold:
1.First Healthcare Insurance
2.Than Coventry (Which Does Not Exist in USA)
3.Wellcare Insurance
4.Silver Scripts Insurance
Silver Scripts Plan D Drug Plans: “Is a Very Bad and Fraudulent Insurance Company in the United States of America”
Because this Insurance Company is owned and managed by; Aetna Insurance and are still are using their management tactics with Silver Scripts as directed to their customers and new members.
September 23-24 ****:
I have spent over; 10 hours with Silver Scripts only to find out that they are known Aetna today.
After many issues with Aetna in the past year as stated we do not want anything to do with Aetna the rest of our lives! We finally started all over again and went with another Medicare Insurance Company.
DETAILS AND HISTORY ON AETNA/SILVER SCRIPTS:
After spending hours with Silver Scripts nothing has been resolved on the above issues on that: 8 Employee and 4 Managers did not state that they are Aetna today because they purchased us.
Another issue with Aetna/Silver Scripts they are not too be believed, because they are “Liars, Cheats, Frauds” just like Aetna or Aetna Coventry or whatever their name is today.
WOW!
We got is type of service from Aetna/Silver Scripts that is so sad that our United States allows this type of Insurance to do business in our great county.
NOT TO GO WITH “AETNA/SILVER SCRIPTS INSURANCE COMPANY”
If you still want do business with Aetna/Silver Scripts you will find out the same treatment in which we had to go thru as stated above!
IN SUMMARY:
Go to another insurance Company and keep away from Aetna!
Vietnam Veteran
USA
- Way i was treated
- Liability insurance for healthcare coverage
- Frauds
Preferred solution: Fraudulent SilverScripts should state to NEW MEMBERS That they are know Aetna and also put that on their Auto Attendant as well.
Terrible service
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SAME SHIZZ TODAY:: WAITING OVER ONE HOUR AND 17 mins**on 2 different lines*** MERRYGOROUND TO NOWHERE** HOW DOES SS KEEP ITS GOVT CONTRACT?? Must be some PAYOLA INVOLVED** HORRIBLE CUSTOMER SERVICE***